Primary Contact Methods
Email Support (Recommended)
Email : support@syncsignature.com- Response Time : Within 48 hours on business days
- Best For : Technical issues, billing questions, feature requests
- Available : 24/7 (responses during business hours)
In-App Support Chat
Location : Available in your SyncSignature dashboard and on website- Click the “Help” or “Support” button in the bottom-right corner
- Response Time : During business hours (9 AM - 5 PM IST, Monday-Friday)
- Best For : Quick questions and immediate assistance
Schedule a Call
For Enterprise/Team Accounts :- Book a 30-minute consultation
- Available : Business hours only
- Best For : Platform demo, Sales inquiries, Collaboration opportunities
What Information to Include
When contacting support, please provide:For Technical Issues:
- Your account email address
- Browser type and version
- Screenshot or description of the problem
- Steps you’ve already tried
- What you were trying to accomplish
For Billing Questions:
- Your account email address
- Specific billing question or issue
For Feature Requests:
- Clear description of the desired feature
- How it would help your workflow
- Your subscription type (Free/Pro/Enterprise)
Response Times
| Contact Method | Response Time | Availability |
|---|---|---|
| Email Support | Within 48 hours | 24/7 submission, business hour responses |
| In-App Chat | 2-4 hours | Business hours only |
| Scheduled Call | Same day | By appointment only |
Common Issues We Can Help With
Account & Billing
- Password resets
- Account upgrades/downgrades
- Billing questions
- Account deletion
Technical Support
- Signature not displaying correctly
- Installation issues in email clients
- HTML code problems
- Template customization
- Upload/download issues
Feature Guidance
- How to use specific features
- Best practices for signature design
- Team setup and management
- Integration questions
- Custom requirements
Self-Service Resources
Before contacting support, you might find answers in:- Knowledge Base - Step-by-step guides
- Blog - Installation guides for different email clients
- YouTube Channel - Video tutorials
Escalation Process
If your issue requires escalation:- Initial support response within 48 hours
- Technical issues escalated to development team if needed
- Complex cases may require follow-up calls
- Enterprise customers have priority escalation
Emergency Support
For critical business issues affecting multiple users:- Mark your email subject with “URGENT:”
- Include “Business Critical” in your message
- Enterprise accounts can call during business hours
Feedback & Suggestions
We value your feedback! Contact us for:- Feature suggestions
- User experience feedback
- Bug reports
- General improvements