> ## Documentation Index
> Fetch the complete documentation index at: https://docs.syncsignature.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to contact SyncSignature Support team?

Need help with your email signature issues? Our support team is here to assist you! Here are all the ways to get in touch with us.

## Primary Contact Methods

### Email Support (Recommended)

**Email** : [support@syncsignature.com](mailto:support@syncsignature.com)

* **Response Time** : Within 48 hours on business days
* **Best For** : Technical issues, billing questions, feature requests
* **Available** : 24/7 (responses during business hours)

### In-App Support Chat

**Location** : Available in your SyncSignature dashboard and on website

* Click the "Help" or "Support" button in the bottom-right corner
* **Response Time** : During business hours (9 AM - 5 PM IST, Monday-Friday)
* **Best For** : Quick questions and immediate assistance

### Schedule a Call

**For Enterprise/Team Accounts** :

* [Book a 30-minute consultation](https://calendly.com/syncsignature/30min)
* **Available** : Business hours only
* **Best For** : Platform demo, Sales inquiries, Collaboration opportunities

## What Information to Include

When contacting support, please provide:

### For Technical Issues:

* Your account email address
* Browser type and version
* Screenshot or description of the problem
* Steps you've already tried
* What you were trying to accomplish

### For Billing Questions:

* Your account email address
* Specific billing question or issue

### For Feature Requests:

* Clear description of the desired feature
* How it would help your workflow
* Your subscription type (Free/Pro/Enterprise)

## Response Times

| Contact Method | Response Time   | Availability                             |
| -------------- | --------------- | ---------------------------------------- |
| Email Support  | Within 48 hours | 24/7 submission, business hour responses |
| In-App Chat    | 2-4 hours       | Business hours only                      |
| Scheduled Call | Same day        | By appointment only                      |

**Business Hours** : Monday-Friday, 9:00 AM - 5:00 PM IST

## Common Issues We Can Help With

### Account & Billing

* Password resets
* Account upgrades/downgrades
* Billing questions
* Account deletion

### Technical Support

* Signature not displaying correctly
* Installation issues in email clients
* HTML code problems
* Template customization
* Upload/download issues

### Feature Guidance

* How to use specific features
* Best practices for signature design
* Team setup and management
* Integration questions
* Custom requirements

## Self-Service Resources

Before contacting support, you might find answers in:

* [Knowledge Base](https://syncsignature.com/docs/) - Step-by-step guides
* [Blog](https://syncsignature.com/blog/) - Installation guides for different email clients
* [YouTube Channel](http://www.youtube.com/@SyncSignature) - Video tutorials

## Escalation Process

If your issue requires escalation:

1. Initial support response within 48 hours
2. Technical issues escalated to development team if needed
3. Complex cases may require follow-up calls
4. Enterprise customers have priority escalation

## Emergency Support

For critical business issues affecting multiple users:

* Mark your email subject with "URGENT:"
* Include "Business Critical" in your message
* Enterprise accounts can call during business hours

## Feedback & Suggestions

We value your feedback! Contact us for:

* Feature suggestions
* User experience feedback
* Bug reports
* General improvements

**Remember** : The more details you provide, the faster we can help resolve your issue!